Dog-e-Minder Privacy Policy
Effective November 1, 2009

Dog-e-Minder’s Privacy Policy covers the collection and use of personal information that may be collected by Dog-e-Minder anytime you interact with Dog-e-Minder, such as when you visit our website, when you purchase Dog-e-Minder products and services, or when you call our sales or support associates. Please take a moment to read the following to learn more about our information practices, including what type of information is gathered, how the information is used and for what purposes, to whom we disclose the information and how we safeguard your personal information. Your privacy is a priority at Dog-e-Minder, and we go to great lengths to protect it.

What information we collect?

There are a number of situations in which your personal information may help us give you better service.  For example, we may ask for your personal information when you’re discussing a service issue on the phone with an associate, participating in an online survey or purchasing a product. At such times, we may collect personal information relevant to the situation, such as your name, mailing address, phone number, email address and contact preferences; your credit card information and information about the Dog-e-Minder products you own, such as their item numbers and date of purchase; and information relating to a support or service issue. We also collect information regarding customer activities on our website. This helps us to determine how best to provide useful information to customers and to understand which parts of our websites and Internet services are of most interest to them.

When we disclose your information.

Dog-e-Minder takes your privacy very seriously. Be assured that Dog-e-Minder does not sell or rent your contact information to other marketers. To help us provide superior service, your personal information may be shared with legal entities within the Dog-e-Minder group globally who will safeguard it in accordance with Dog-e-Minder’s Privacy Policy. There are also times when it may be advantageous for Dog-e-Minder to make certain personal information about you available to companies that Dog-e-Minder has a strategic relationship with, or that perform work for Dog-e-Minder to provide products and services to you on our behalf. These companies may help us process information, extend credit, fulfill customer orders, deliver products to you, manage and enhance customer data, provide customer service, assess your interest in our products and services or conduct customer research or satisfaction surveys. These companies are also obligated to protect your personal information in accordance with Dog-e-Minder’s policies. Without such information being made available, it would be difficult for you to purchase products, have products delivered to you, receive customer service, provide us feedback to improve our products and services or access certain services, offers and content on the Dog-e-Minder website.

At times, we may be required by law or litigation to disclose your personal information. We may also disclose information about you if we determine that for national security, law enforcement, or other issues of public importance, disclosure is necessary.

How we protect your personal information:

Dog-e-Minder takes precautions, including administrative, technical and physical measures to safeguard your personal information against loss, theft and misuse, as well as unauthorized access, disclosure, alteration, and destruction.

The Dog-e-Minder Online Store uses Secure Sockets Layer (SSL) encryption on all web pages where personal information is required. To make purchases from the Dog-e-Minder Online Store, you must use an SSL-enabled browser such as Safari, Firefox or Internet Explorer. Doing so protects the confidentiality of your personal and credit card information while it is transmitted over the Internet. You can help us by also taking precautions to protect your personal data when you are on the Internet. Change your passwords often using a combination of letters and numbers, and make sure you use a secure web browser.

Integrity of your personal information:

Dog-e-Minder has safeguards in place to keep your personal information accurate, complete and up-to-date for the purposes for which it is used.

Cookies and other technologies:

As is standard practice on many corporate websites, Dog-e-Minder’s website uses “cookies” and other technologies to help us understand which parts of our websites are the most popular, where our visitors are going, and how much time they spend there. We also use cookies and other technologies to make sure that our online advertising is bringing customers to our products and services. We use cookies and other technologies to study traffic patterns on our website, to make it even more rewarding, as well as to study the effectiveness of our customer communications. We use cookies to customize your experience and provide greater convenience each time you interact with us.

For example, knowing your first name lets us welcome you with a greeting the next time you visit the online store. Information such as your country and language helps us provide a more useful online shopping experience. Your contact information helps us provide you with great customer service.

As is true of most websites, we gather certain information automatically and store it in log files. This information includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp and clickstream data.

We use this information, which does not identify individual users, to analyze trends, to administer the site, to track users’ movements around the site and to gather demographic information about our user=base as a whole.

Dog-e-Minder will not use the information collected to market directly to that person.

In some of our email messages we use click-through URLs linked to content on the Dog-e-Minder website.

When a customer clicks one of these URLs, they pass through our web server before arriving at the destination web page.

We track this click-through data to help us determine interest in particular topics and measure the effectiveness of our customer communications. If you prefer not to be tracked simply avoid clicking text or graphic links in the email.

In addition, we use pixel tags (tiny graphic images) to tell us what parts of our website customers have visited or to measure the effectiveness of searches customers perform on our site.

Pixel tags also enable us to send email messages in a format customers can read. And they tell us whether emails have been opened to assure that we’re only sending messages that are of interest to our customers. We store all of this information in a secure database located in Phoenix, Arizona.

Our companywide commitment to your privacy:

Dog-e-Minder takes protecting your privacy very seriously. To make sure your personal information is secure, we communicate these guidelines to Dog-e-Minder employees and strictly enforce privacy safeguards within the company. In addition, Dog-e-Minder supports industry initiatives to preserve privacy rights on the Internet and in all aspects of electronic commerce. We do not knowingly solicit personal information from minors or send them requests for personal information. Dog-e-Minder’s website may have links to the sites of other companies. Dog-e-Minder is not responsible for their privacy practices. We encourage you to learn about the privacy policies of those companies.

Dog-e-Minder may update this Privacy Policy from time to time. When we change the policy in a material way a notice will be posted on our website along with the updated Privacy Policy.

2410 Hollywood Boulevard
Hollywood, FL 33020
PHONE 888-712-9537